Return, Refund, and Warranty Policy

Effective Date: 1 JAN 2024

Thank you for choosing ZINOSPHERE GAMER INNOVATION CENTRE. We build every custom PC to order, to your exact specifications. Please read this policy carefully before placing your order.

1️⃣ No Returns or Refunds – General Policy

All sales are final.

Except as expressly stated in this policy or required by Malaysian law, no returns, refunds, cancellations, or exchanges will be accepted for any reason, including (but not limited to):

  • Change of mind

  • Incorrect purchase or compatibility issues not disclosed before purchase

  • Buyer’s remorse

  • Third-party damage after delivery

No returns or refunds will be accepted unless expressly agreed in writing by both parties.

2️⃣ Defective, Damaged, or Misdescribed Goods

We take great care to ensure your system arrives in perfect condition and meets your confirmed specifications.

If your order is defective, damaged during delivery, or materially different from the specifications confirmed in your invoice, you have rights under the Consumer Protection Act 1999.

In such cases:

✅ You must notify us within 7 days of delivery.
✅ You must provide:

  • Your order number and proof of purchase

  • A clear description of the issue

  • Photos or videos showing the defect or damage

✅ Upon verification, we will, at our discretion and in accordance with the law:

  • Repair the defective product, or

  • Replace it with a new equivalent product, or

  • Issue a refund if repair or replacement is not possible

3️⃣ Conditions of Acceptance for Defective Returns

To be eligible for repair, replacement, or refund under this policy:

  • The item must be returned in its original packaging (including accessories, manuals, and cables).

  • No unauthorized modifications, overclocking beyond rated specifications, physical damage, or tampering must be present.

  • The product must not have been used in a manner inconsistent with the manufacturer’s guidelines.

We reserve the right to refuse any return if we determine the product does not meet these conditions.

4️⃣ Warranty Service

All products include the applicable manufacturer’s warranty, which covers defects in materials and workmanship subject to the manufacturer’s terms and conditions.

If a defect arises after the initial 7-day period, you may be referred to the manufacturer for warranty service.

5️⃣ Software and Digital Products

Software licenses, digital products, and activation keys are non-returnable and non-refundable once delivered.

6️⃣ Refunds (If Applicable)

If a refund is approved:

  • Refunds will be processed to your original payment method within 14 business days after the returned item is received and inspected.

  • Shipping and handling fees are non-refundable.

  • If the return is due to our error (e.g., wrong specifications), we will cover the return shipping costs.

7️⃣ How to Request a Return (Defective / Misdescribed Products Only)

  1. Contact Us Promptly

    • Email: info@zinosphere.com

    • WhatsApp: +60 16 612 3519

      *Provide the Required Information

    • Order number

    • Description and evidence of the issue

  3. Wait for Return Authorization

    • We will provide a Return Merchandise Authorization (RMA) if eligible.

  4. Return Shipping

    • Pack the product securely.

    • Use tracked shipping; we are not responsible for lost returns.

    • Returns without prior authorization will not be accepted.

8️⃣ Important Disclaimers

  • We reserve the right to update or modify this policy at any time.

  • This policy does not limit any statutory rights you have under Malaysian law.

  • For further questions, please contact us.

ℹ️ Contact Details

ZINOSPHERE GAMER INNOVATION CENTRE 
A1-02-05 , Sunway Geo Avenue, Jalan Lagoon Selatan Bandar Sunway, Subang Jaya, 47500 Subang Jaya, Selangor
Phone: +6016-612 3 519
Email: info@zinosphere.com
Website: www.zinosphere.com